1) Delivery Locations:
We provide delivery across major cities in Pakistan and selected areas.
✅ Delivery to remote or out-of-city areas may also be available; however, delivery time may be longer in such locations.
2) Order Processing Time:
✅ Orders are normally processed within 1–2 working days.
❌ Order processing is not available on Sundays and public holidays.
📌 During sale seasons, campaigns, or high-volume periods, processing time may increase.
3) Estimated Delivery Time:
Delivery time depends on your city and the courier service schedule:
📍 Major Cities: 2–4 working days
📍 Other Cities / Remote Areas: 3–7 working days
✅ Delivery timelines may vary according to the courier’s operational schedule.
4) Incorrect Address / Unreachable Customer:
Customers are responsible for providing accurate details at checkout, including:
Complete delivery address
Active phone number
Street, city, and landmark details
If delivery fails due to:
❌ Incorrect or incomplete address
❌ Customer not available
❌ Phone switched off / unreachable
the order may be returned.
⚠️ In such cases, re-delivery will only be arranged with:
✅ Advance payment + re-shipping charges
5) Important Notice (Cash on Delivery – COD):
If a customer does not receive a COD order, refuses delivery, or delivery fails multiple times, SHEEN reserves the right to:
✅ Block COD service for future orders
✅ Require advance payment / bank transfer for future orders
6) Courier Delays (Uncontrollable Events):
SHEEN is not responsible for courier delays caused by factors beyond our control, such as:
Weather conditions
Strikes / roadblocks
Eid / peak sale rush
Courier operational delays
✅ We will try our best to keep customers updated whenever possible.
7) Policy Updates:
SHEEN reserves the right to update or modify this Shipping Policy at any time.
Any changes will be effective immediately after being published on our website.