Welcome to SHEEN. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, or contact us.
By using our website or services, you agree to this Privacy Policy.
1) Information We Collect:
We may collect the following information from customers:
✅ Personal Information
Full Name
Phone Number
Email Address
Delivery Address
City/Province/Postal Code
✅ Order & Payment Details:
Order history and products purchased
Payment method (Cash on Delivery / Bank Transfer / Online Payment)
⚠️ Note: We do not store your card details. Payments are handled through secure payment gateways/banks.
✅ Device & Website Data (Auto Collected)
IP address
Browser type
Device information
Pages visited on our website
Time spent on pages
Referring links
2) How We Use Your Information:
We use customer data only for business and service purposes, including:
Processing and delivering orders
Confirming your order via SMS/WhatsApp/Call
Customer support and complaint handling
Improving website performance and shopping experience
Sending updates about orders, promotions, and new arrivals (optional)
Detecting fraud, fake orders, and suspicious activity
3) Sharing Your Information:
Your privacy is important. We do not sell or rent your personal information to third parties.
We may share your information only when necessary, such as:
✅ Courier / Delivery Companies (to deliver your parcel)
✅ Payment Partners / Banks (for payment verification)
✅ Technology Providers (website hosting, order systems)
✅ Legal Authorities (if required by law or court order)
4) Data Protection & Security:
We take strong security measures to protect your data, including:
Secure servers and encrypted systems where possible
Limited access to customer information (authorized staff only)
Regular monitoring to prevent misuse
⚠️ However, no online system is 100% secure. If you suspect any misuse, contact us immediately.
5) Cookies Policy:
We may use cookies to enhance your browsing experience.
Cookies help us:
Remember your preferences
Improve website speed and performance
Analyze visitor behavior for better services
You can disable cookies in your browser settings, but some website features may not work properly.
6) Marketing & Promotional Messages:
If you contact us or place an order, we may send you:
Order confirmations
Delivery updates
Offers or new arrival updates
✅ You can opt out anytime by messaging us: “STOP” on WhatsApp/SMS or contacting support.
7) Customer Rights:
You have the right to:
Request your stored personal data
Correct incorrect information
Request deletion of your data (when applicable)
Unsubscribe from promotions anytime
📩 To request any changes, contact our support team.
8) Data Retention Policy:
We keep your information only as long as needed for:
Order history
Customer support
Legal or tax-related requirements
Fraud prevention
After that, the data may be deleted or anonymized.
9) Children’s Privacy:
Our products are for kidswear, but our website is intended for parents/guardians.
We do not knowingly collect data from children under 13.
If you believe a child has provided personal data, contact us and we will remove it.
10) Fraud & Fake Order Prevention (Company Protection Clause)
To protect SHEEN from fraud, fake orders, or repeated returns, we may:
Verify customer identity via call or message
Limit Cash on Delivery for suspicious accounts
Block or blacklist fake order activity
Report fraud attempts to relevant authorities if required
This helps us maintain fair service for genuine customers.
11) Third-Party Links:
Our website may contain third-party links (Facebook/Instagram/Payment Gateways).
We are not responsible for the privacy policies of those platforms. Please review their privacy rules separately.
12) Policy Updates & Changes:
SHEEN reserves the right to update this Privacy Policy at any time.
Updated policies will be posted on the website with a revised effective date.
13) Contact Us:
If you have any questions about this Privacy Policy, contact us:
SHEEN Customer Support
📩 Email: [Your Email]
📱 WhatsApp/Call: [Your Number]
📍 Pakistan